Switch to Protex
We are able to Takeover, Service, Repair and Monitor almost any Fire, Security, Safety System and Automated Gates and Barriers on the market.
We are Accredited and Audited for all the services we provide, helping to ensure you receive the best service possible.
Switching is easy.....in 5 simple steps
We can handle the whole process of switching from your current provider, we have a simple process that requires very little of your time:
1. Survey - We arrange a site survey to establish what type of systems you have and the maintenance and monitoring plans you require.
2. Contract Assessment - We can help asses your existing contracts and invoicing to establish your obligations and exactly what type of services you currently have in place.
3. Quotation Proposal - Once we have all the required information we will submit a detailed proposal, outlining all of the services and associated costs.
4. Acceptance - Should our proposal be accepted we will issue you with up to 3 electronic forms; Contract, Keyholder Form & Risk Assessment as required. The forms take a matter of minutes to complete and are all returned automatically via electronic submission.
5. Takeover - Once we have received the signed forms we will takeover your systems, this will involve an engineer attending site to service your systems, connect them to our ARC (if applicable) and carry out other duties as required.
Police and Fire Brigade Response - We will contact the relevant Police force and Brigade where applicable to establish your current level of response, upon acceptance of our proposal we will then apply to transfer these services on your behalf.
Letter of Authority - If you are able to provide us with a letter of authority we can carry out all of the above independently, then feed back all of the required information.
No Downtime during the switch
Hassle free takeover
Police & Fire Brigade registered
Automatic weekly fire alarm test
Latest technology and platforms
Excellent service & support
Infosec & GDPR compliant
One call and we take care of it all
Using a different contractor for your fire and security system requirements can be problematic for many reasons.
A different point of contact for every system can result in lots of miscommunication and wasted time, see our info-graphics show just how complex this can become.
Many fire & security systems are integrated in order to facilitate various requirements, such as access control doors unlocking during a fire alarm activation or the intruder alarm communicator monitoring the fire alarm system. When utilising multiple contractors there is often a grey area, with neither side being able to take responsibility for failings in integrations. By getting all your systems under one contract with Protex, you can be sure that responsibility for all systems will be with us and issues rectified quickly.
One phone number for all systems
Reduced call-out & service visits
Simplified admin & accounts
Multi-site end user management platform
One ARC for all systems
Rationalise supply chain
We have been totally impressed by Protex from day one, by far the best security company we have used to date.
Protex took over from a multi national company to maintain our security systems at our various restaurants throughout the North West. They provide a great service that I wouldn’t hesitate to recommend.
I had used ADT to maintain and monitor our security systems for a number of years and felt it was time to consider alternative suppliers. Protex Fire & Security Ltd were recommended to us and we have not looked back since the initial survey. They provide an excellent service and very good value for money.
What is Monitoring?
We connect you intruder alarm to our Alarm Receiving Centre (ARC), the ARC then receives any signal your intruder alarm sends when it activates, such as intruder, fire, flood or carbon monoxide detector activations. When the ARC receive a signal the operator will then inform your nominated keyholders and the emergency services, if your system is registered for this facility. Our monitoring systems are very secure and are available on a number of varied platforms, such as Single Path (Using your phone line, broadband or GPRS/Sim Card) or Dual Path (Using a combination of two of the former options e.g. Broadband + GPRS).
We always recommend Dual Path as this is the most secure option. If your broadband is down then your signal will be passed to the ARC over the GPRS network. Our monitoring service is different from most services offered by other fire & security system providers. When your alarm is activated most intruder alarm monitoring services will just inform your keyholder that your intruder alarm has activated. Whereas our monitoring platform will pass a detailed message to the ARC, describing the cause of the activation. e.g. 'Kitchen Window Sensor' or 'Landing Smoke Detector'. The operator can then pass on this detailed description to your keyholders, which is very useful when attending the activation. All our Monitoring services using our ARC are fully compliant with British and European Standards such as PD6662:2010, BS8243, EN50131 and BS5979.
What is Self Monitoring?
Self Monitoring is an exciting new service we launched in 2014, this service allows the client to monitor their system directly via our smart phone application, without the use of an ARC. We connect your intruder alarm to our servers and signals are passed directly to your smart phone. This system offers great features such as audible and visual alerts on your phone when the intruder alarm activates, arming/disarming of your intruder alarm, viewing the event log and many other features. Please take a moment to view the video demonstration below. We must stress this service is not a replacement for a full ARC Monitoring service, as detailed above. It is designed for those clients who would normally not consider Monitoring and only have an audible system.
Maintenance and system servicing are an essential element to any safety or security system. Without regular preventative maintenance the systems performance will be hindered and the system may fail when you need it most. All our engineers are provided with the most advanced test equipment on the market and work to the highest standards. They are trained to understand that the quality of their work is of the upmost importance. Our maintenance plans offer excellent value for money and second to none customer service. A current maintenance contract with an approved company like Protex is often a stipulation of many insurance policies, in turn many insurance companies offer a more cost effective policy for clients with a properly maintained system.
Want to know more?
Get in touch and speak to one of our experts, we can provide guidance and advice on best practice.